1. Return requests must be submitted within 5 days from the date of delivery.
2. KCS reserves the right to investigate all returns.
3. All bespoke and furniture items will incur a restocking fee. KCS reserves the right to use this at Our discretion.
4. We are unable to refund opened tins of paint, and premixed colours as the goods are then not re-sellable.

1. If the item is unused and You are either dissatisfied or have changed Your mind about Your purchase then You must notify Us within 5 working days of receiving Your order and contact KCS by completing our online returns form, by telephone on 0808 281 9440 or email at customerexperience@kcs.co.uk to request a Returns Reference Number.
2. For these items we will supply a full refund on the cost of the item only. If charged separately, the delivery cost and cost for returning the item will not be refunded.

1. Return requests must be submitted within 5 days from the date of delivery.
2. KCS reserves the right to investigate all returns.
3. All bespoke and furniture items will incur a restocking fee. KCS reserves the right to use this at Our discretion.
4. We are unable to refund opened tins of paint, and premixed colours as the goods are then not re-sellable.

1. If the item You have received is faulty please contact Us via our online form or email us at customerexperience@kcs.co.uk with Your order number and the details of the problem with the item.
2. You will be refunded for the cost of the item, delivery charges and postage for returning the item to Us via a credit note. Purchases made by credit card will be refunded into the account from which the original purchase was made.

1. Any product that is used for hygienic purposes, hygienically sealed and have been opened cannot be returned for a refund. This does not affect Your statutory rights. For more details please see our Terms and Conditions.
2. Any bespoke and furniture items cannot be returned for a refund.
3. We are unable to accept any food or perishable items back if ordered in error.

1. KCS must receive notification for all collections within 5 working days of receiving Your order. To arrange a collection please complete our online form or call our Customer Experience team on 0808 281 9440.
2. Non-stocked goods ordered and no longer required may incur a handling charge at the discretion of the manufacturer.
3. All goods must be in their original packaging.
4. Kent Customers:
   1. Customers will be informed of their collection number and will need to take two copies of either the advice note or invoice.
   2. The collection number is required to be put on the paperwork and handed to the driver upon collection. The driver will sign a copy for the customer to keep as proof of collection, the second copy will be retained by the driver.
5. Mainland UK Customers:
   1. Customers will receive labels to be attached to the top of each package being collected.
   2. Two consignment notes will be produced, the delivery driver will sign one copy for the customer to keep as proof of collection, the second will be retained by the driver.
6. Non-Mainland UK and International Customers:
   1. Please contact our Customer Experience team on 0808 281 9440 to discuss Your options and arrange a collection.
7. Once we have received Your Return Your package will be assessed. A credit note will be issued or the customer will be contacted by our dedicated Discrepancies Team. If You have not received Your credit note please contact Us at customerexperience@kcs.co.uk.

For further information regarding the return process, please click here for our Terms & Conditions.